Frequently Asked Questions
Below you will find answers to some commonly asked questions about our company. If you want to know about something that isn’t on this page, please contact us.
Are you an importer, manufacturer, dealer or retailer? I’m confused with what all of this means.
A manufacturer makes a product —- an importer brings the product in from an out-of-country manufacturer —– a dealer or retailer is somewhat along the same line as each other. A dealer or retailer either directly or indirectly sells a product either in a store front on through an online site. Typically online most websites are dealers (order takers) and never have any connection with the product that they sell or end responsibility.
We are the importer, and also a direct dealer to the public while also engaging dealers that sell our products online. We import our steam cleaners directly from Italy, stock in our 19,000 square foot warehouse, and sell them through our website, then ship straight to you. Because we import, stock and sell our own brand, we also have a full house service center.
Why are other machines I see so much more expensive?
Quite frankly, no particular reason other than larger profits for our competitors. Our equipment compares in construction, components and performance with any major competitor in our marketplace. In many instances even better. Price does not mean that you are purchasing the “Mercedes” of Vapor Cleaners if it is more expensive.
What is the warranty I will receive?
Our warranty on all of our Vapor Cleaners to our knowledge is the longest and most complete warranty in the industry. All models come with a 1 year parts and labor, lifetime on the boiler and the heating element! We offer extended warranties if you choose. Please read warranty before purchasing.
How do I receive service after my purchase?
We are a complete sales and service company. We are the direct and exclusive importer of all of our products. We provide all of our own warranty & repair work on site. We will work directly with you with from purchase, use and the lifetime of your product. We stand by our products and our customers.
Will I receive helpful instructions and customer support?
Vapor Cleaners are actually quite simple to operate, but when trying something new there are always questions and concerns. Manuals come with every unit, most importantly we encourage first time buyers to feel comfortable to call with any questions they may have. Our staff is fully trained and familiar with the equipment. We are ready to help with any questions or concerns you may have.