No Hassle, Easy Returns
If for whatever reason you are not satisfied with your purchase we offer a 30 day return policy from date of purchase. Some items are not returnable, please see *exceptions. We recommend that you call 1-800-758-3141 and speak with Customer Support before deciding to return or exchange your purchase.
If your product is defective within 30 days of purchase, all ground shipping costs will be paid and we will replace your product if it is determined to be defective.
Exceptions – *Gaia - *Desiderio Models - *Towels and/or pads. Non-returnable items include filtration or extraction systems due to the inability to confirm the environment to which the product was used.
We ensure new, direct from factory, sanitary products only. Please contact customer service if you have any questions prior to the purchase of the above listed extraction products to ensure a proper purchasing decision.
All returns are subject to a restock fee of 15% for expenses paid by retailer and original outbound shipping. Items that receive “free shipping” applies only if you keep the product . All returns must be in “like new” condition, in original packaging, with instructions, paperwork and accessories. Products or accessories returned in less than reasonable new condition may be subject to additional charges. Vapor Clean reserves the right to refuse damaged or heavily used equipment with documentation.
Returning is Easy! Follow these simple instructions….
Go to our Returns Form and simply complete the form to request a Return Authorization Number, and we will promptly contact you with this number. No returns will be accepted without our Return Authorization Number.
We will also provide you with the appropriate address where to ship your return.
Once we have received your package we will inspect the contents. If the product is in satisfactory condition, we will refund the appropriate amount to the credit card you used for your original purchase.
Return Exceptions: No consideration of return/refund will be accepted regardless of circumstance after 30 days of purchase. Repair or replacement according the Manufacturer’s Warranty is the sole remedy
Any products returned without a valid RMA will be refused.
RMA is valid 15 days from receipt for the purchaser to return their product.
Damage in Shipping: Products arriving with damage in shipping, must be reported to the shipper (retailer) within 5 days of receipt to file appropriate claims with the transporter. All packaging and contents must accompany the damaged product.
Refunds: Once we have received your package we will inspect the contents. Providing the product is in “like new” condition we will refund the appropriate amount to the credit card used for your original purchase or make the proper assessments to ensure proper credit. Please allow up to 14 days after receipt for credit to post.
Cancellations or Delivery Refusals
Any item shipped cannot be refused or returned for credit once in transit. If delivery is refused, charges will be incurred by the purchaser. Orders cancelled after processing (not yet shipped) will be subject to a 5% fee to recover credit card fees billed to our company. If the product has shipped it will be treated as a return item and standard charges posted above will apply.