We recommend filtered water if possible. Always good quality low mineral content water is best such as filtered or bottled. Distilled is void of minerals. Tap is acceptable but should be descaled more often.

      Continuous Refill simply means that you have a non-pressurized reservoir that you fill and pumps the water into the boiler as needed. Your boiler is always full for quick heat and never to worry how much water is in the boiler. In comparison to a single boiler with a pressurized cap that when the boiler runs out you will need to refill and reheat.

    We see our machines still in use over 20 years. Maintenance is key for overall health of your machine. Parts may need to be replaced as with any appliance over time. Our warranty is the best in the Industry if needed.

    No, our machines are manufactured in Italy with the highest quality components to be sold and operated in the USA.

    No it will not shut down, this machine is designed to withstand long hours and heavy use. No steam cleaner should turn off and stop heating when idle. This would be a problem for business users especially that require it to be ready throughout the day. Of course we recommend not to simply heat and let sit "just in case".

Absolutely, tested and subject of course to proper use as any product, results are definative that the Pro6 Duo will achieve the highest levels of disinfection exceeding any standards of chemicals purchased

    As many companies, we do have our up to date EPA Est. NO 93675-VA-2 number. We do have inspections of our warehouse and confirmation that we adhere to the guidlines of the EPA and FIFRA and post our number as required.

    However, let us to clarify a few items regarding the EPA and their relationship with steam cleaners. There does appear to be some confusion regarding this on the internet and with consumers.

    The EPA does not test or approve steam cleaners or anything related to them. The EPA does not have a catagory or term "Disinfection Device" and never has to our knowledge. We have an EPA Establishment number and this number has absolutely no corellation to the quality or performance of the product. Our number is used by companies, typically pest control to meet their requirements for purchasing EPA regulated devices. For more information read more here.

We are fully stocked and typically ship orders received before 1pm the same day or the next business day UPS ground - We pay the shipping!

Absolutely we have had the unit run out of water in the middle of being used. Usually it will give you a steady hour and ½ before it runs out. Your “down-time” (as we call it) consist of you turning the unit off, refilling and reheating it. Our machines do not require a 20 minute cool down as many products on the market do. Most customers will admit that they can probably stand to take a break during that down-time, but some will actually prefer having continuous fill.